Call Centre Operator at Hijra Bank in Addis Ababa, Ethiopia

Company Overview

Hijra Bank is a rapidly growing interest-free banking pioneer in Ethiopia that focuses on delivering alternative, ethical financial services. The bank is committed to digital transformation and superior customer care to reach communities across the country. By prioritizing inclusive growth, it offers a dynamic environment for professionals looking to make a lasting impact in the banking industry.

Introduction

If you are searching for competitive Call Centre Operator jobs in Ethiopia, this new vacancy offers an exceptional career path. Hijra Bank is actively seeking a qualified, professional Call Centre Operator to join its growing team in Addis Ababa, Ethiopia. This full-time, permanent position requires 1 year of experience in customer service or call center environments. It is a fantastic opportunity to build a long-term banking career while delivering excellent service standards.

Job Requirements and Qualifications

To qualify for this position, applicants must meet the following baseline educational and professional benchmarks:

• Education: Bachelor’s degree in Management, Accounting, Business Administration, Marketing Management, or related operational fields.

• Experience: Minimum of one (1) year of active experience in call centre operations or customer service roles.

• Specific Experience: Prior familiarity with handling high call volumes and customer tracking systems is highly valued. An Interest-Free Banking (IFB) Certification is considered a distinct advantageous asset.

• Location: Based permanently in Addis Ababa, Ethiopia.

Main Responsibilities

The selected candidate will manage daily interaction touchpoints to support customer satisfaction metrics. Key duties include:

• Handling all incoming and outgoing customer phone communications in an efficient and professional manner.

• Responding directly to customer inquiries while providing accurate details on product guidelines and company procedures.

• Resolving standard customer complaints and systematically escalating complex banking issues to supervisors when necessary.

• Maintaining structured digital records of all customer interactions, feedback logs, and account transactions.

• Following designated call center scripts, internal operational policies, and corporate service standards.

Core Skills Required

Applicants should possess a balanced mix of professional competencies and technical skill sets:

• Strong verbal communication, interpersonal skills, and active listening capabilities.

• Deep customer service orientation with a problem-solving mindset.

• Ability to remain calm, patient, and productive under heavy workloads and high call volumes.

• Basic computer literacy, accurate data entry skills, and familiarity with office software.

• Competence in foundational Accounting, Finance, Sales, and general Business Management principles.

How to Apply

Interested and qualified job seekers should follow these steps to submit their application before the formal closing date:

1. Prepare Documents: Gather your updated CV, a professional cover letter, and copies of your degree and certifications.

2. Submit Application: Follow Hijra Bank’s official digital submission protocol via their recruitment platform or email addresses specified on their corporate portal.

3. Physical Address: Hijra Bank Head Office, Addis Ababa, Ethiopia (if required for manual drop-offs).

4. Deadline: All applications must be submitted on or before June 1, 2026.

Job Settings Section

• Posted By: Earnzon Team

• Company: Hijra Bank

• Job Categories: Customer service jobs

• Salary Offer: Competitive / Negotiable

• Experience Level: 1 Year

• Job Location: Addis Ababa, Ethiopia

• Closing Date: June 1, 2026

• See more Customer service jobs in Ethiopia on the main Earnzon.com website.
• Official Hijra Bank Website

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