Enat Bank Job Vacancy 2025 – Multiple Positions in Addis Ababa

Enat Bank Job Vacancy Opening Today – Verified Dollar Jobs, Scholarships, and Freelancing Opportunities for Ethiopians – 2025 የታመኑ ስራዎች እና የውጭ አመቻች
Background of Enat Bank
Enat Bank was initiated by some of Ethiopia’s leading visionaries and businesswomen. Enat Bank’s founders created a bank that empowers women while providing all clients with exemplary services.
Enat’s domestic banking services make it easy to deposit and manage your money. The minimum required for a deposit is only 10 birr.Enat’s International Banking offers a suite of services for individuals and business, providing conventional commercial banking services, and with special emphasis on the banking needs of women.
Enat’s International Banking offers a suite of services for individuals and business.
1: Manager, Customer Service Management Division
Essential Function
• Develop and implement customer service policies and procedures;
• Maintain an orderly workflow according to priorities define and communicate customer service standards;
• Responsible to improve customer service experience, create engaged customers and facilitate organic growth;
• Establishes a channel for collecting customer feedbacks & reflect up on the feedbacks collected such as establish and manage customer free call-center;
Conduct customer satisfaction survey for every customer group;
• Continuously monitors branches performance with respect to customer service;
• Assesses relevant customer, competitor and industry insights to help define strategies to improve client experience and grow deposits;
• Take ownership of customers issues and follow problems through to resolution across the bank;
• Conduct regular services reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities;
• Review and track customer complaint and resolution and report to EMT;
• Participate in recruitment process, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment;
• Keep ahead of industry’s developments and apply best practices to areas of customer service improvement;
• Review and assess customer service contract oversee the achievement and maintenance of agreed customer service levels and standards;
Ensure the necessary resources and tools are available for quality customer service delivery;
• Handle complex and escalated customer service issues;
• Identify and implement strategies to improve quality of service, productivity and profitability;
Educational Background
• BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 8.5/6.5 years of experience in relative fields, preferably in banking industry, of which at least 2 years as a relevant Senior officer position. Skill on computing, supervisory & team building, analysis.
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Place of Work: Addis Ababa
2: Senior Marketing Officer
Essential Function
• Assist in development of short- and long-term plans and budgets for the marketing and communications program and its activities, monitor progress, assure adherence and evaluate performance;
• Assist the Marketing Manager in the co-ordination, organization and promotion of events and activities including attendance at external and internal events.
Evaluate events/marketing activities and related impact by writing reports to feedback information, impact assessment and to inform future development.
• Responsible for maintaining consistency and alignment of all marketing activities across all channels with the overall direction of the endorsed brand architecture and style guides;
• Develop various proposals which enable to enhance the bank’s brand and overall growth by creating favorable team spirit;
• Create and implement a comprehensive marketing and communications program that will enhance the Bank’s image and position within the market and the general public and measure the success of each implemented program;
Education Background
• BA/MBA in Marketing Management, Business Administration, Management and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant officer position.
Place of Work:  Addis Ababa
3: Senior Customer Service Officer
Essential Function
• Analyze business processes improvement solutions to determine effectiveness.
• Analyze customer information and needs to improve customer relationships.
• Analyze customer service needs by building communicative and open relationships..
• Facilitate adherence to customer service standard.
• Monitor lapses in delivery of products and services to customers.
• Plan delivery of services that meet customer requirements.
• Resolve customer relationship management conflicts.
• Respond to incoming calls, emails and other message from customers and give them the right answers and directions
• Give accurate direction and support to the division to facilitate successful completion of organization’s targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment in connection with customer service
• Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service division and recommend better strategies that will yield better results
Educational Background
• BA/MBA in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management, and any other related fields with 5.5/3.5 years of experience in relative fields, preferably in banking industry, of which at least 2 year as a relevant officer position.
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Place of Work:  Addis Ababa
4: Communication Officer
Essential Function
• Develop communications plans including strategy, goals, budget and tactics
• Develop media relations strategy, seeking high-level placements in print, broadcast and online media
• Oversee all public relations activities
• Leverage existing media relationships and cultivate new contacts within business and industry media
• Create content for company and client press releases, press kits, articles and publications and keynote presentations
• Monitor, analyze and communicate PR results
• Undertake and follow up the proper executions of Bank’s desired image and position, assure consistent communication of image and position throughout the Bank
• Follow up the appearance and consistency of all print and electronic materials such as letterhead, use of logo, brochures, etc are executed as per the bank’s manual
• Develop media relations strategy, seeking high-level placements in print, broadcast and online media
• Lead preparation of the Bank communication publications for both internal and external purpose;
• Lead the content development and supervision the Bank website;
Education Background
• BA in Marketing & Communication, Accounting, Management, Business Administration, Banking & Finance, and any other related fields with 3.5 years of experience in relative fields, preferably in banking industry, of which at least 1 year as a relevant officer position.
Place of Work:  Addis Ababa
5: Audio Visual Officer
Essential Function
• Schedules uses for audio-visual (AV) equipment.
• Sets up and calibrates equipment for use.
• Identifies causes for AV problems and resolves the issues.
• Operates equipment as needed for various meetings and events.
• Provides instructions for the operation of equipment to non-AV employees.
• Designs, plans, and oversees regular and special AV portions of events.
• Develops, tests, edits, and produces presentations and other multi-format resources.
Takes photographs and videos to be used in AV presentations, publications, or other resources.
• Organize and make proper documentation of all media resources both in hard and soft copy for future reference
Educational Background
• BA in Photography, Media Production, Visual Arts, and any other related fields with 3.5 years of experience in relative fields.
Place of Work:  Addis Ababa
6: Graphics Designer
Essential Function
• Obtain input from management, ensuring designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately
• Examine existing processes, identifying flaws and creating solutions to improve design capabilities
• Update and maintain internal databases of designs, photography, and video
• Responsible to work on wide ranges of undertakings & medias to visualize and develop innovative graphic designs that meet the Bank business goals
• Collaborate, and brainstorm with relevant teams to develop designs for a wide range of materials that may include web page, social Medias, events, posters, online banners, presentations, signage, internal communication, print Medias, and other appropriate marketing materials
• Ensure high-quality designs that meet organizational standards and brand identity, express ideas accurately, and represent the Bank by obtaining input from management or relevant body.
Education Background
• BA in Graphic Design, Art, and any other related fields with 3.5 years of experience with design software, including Illustrator, InDesign, Photoshop, Dreamweaver, etc.
Place of Work:  Addis Ababa
7: Digital Marketing Officer
Essential Function
Develop and implement digital marketing strategies to drive online traffic to the company website.
• Manage and optimize online advertising campaigns (e.g., Google AdWords, Facebook, etc. Ads) to increase brand awareness and drive conversions.
• Create and optimize content for various digital platforms, including websites, social media, email campaigns, and blogs.
• Analyze key metrics and track campaign performance to identify opportunities for improvement.
• Stay up-to-date with the latest trends and best practices in digital marketing and recommend strategies to enhance the company’s online presence.
• Collaborate with cross-functional teams to ensure cohesive messaging and brand consistency across all digital channels.
Education Background
• BA in Marketing, Communication, and any other related fields with 3.5 years of experience in digital marketing tools and platforms, certification of digital marketing are preferable.
Place of Work:  Addis Ababa
How to Apply
• Only short listed candidates will be communicated
• The Bank has the right to cancel the post advertised
• Interested applicants fulfilling the above requirements are invited to submit their applications only online through https://evacancy.enatbanksc.com/
Ihttps://evacancy.enatbanksc.com/
Apply Here