Customer Experience Manager jobs in Ethiopia 2026

Company Overview

ZamZam Bank is the leading pioneer of Sharia-compliant Interest-Free Banking (IFB) in the Ethiopian financial sector. Known for its ethical financial solutions and rapid growth, the bank plays a crucial role in promoting financial inclusion and modern banking excellence across Ethiopia.

Table of Contents

Introduction

Looking for the latest Customer Experience and Compliance Manager jobs in Ethiopia? ZamZam Bank is currently hiring a professional Customer Experience and Compliance Manager to join their team in Addis Ababa, Ethiopia. This is a Full-time/Permanent opportunity for candidates with 5 to 7 years of experience. Join one of Ethiopia’s top employers and grow your career in the Banking & Insurance category.

Job Requirements and Qualifications

To be eligible for these Customer Experience and Compliance Manager jobs in Ethiopia, candidates must meet the following:

Education: Master’s or Bachelor’s Degree in Economics, Business Administration, Management, Marketing, Banking and Finance, Information Systems, or related fields.
Experience: Minimum 5 years (for Master’s) or 7 years (for Bachelor’s) of relevant work experience.
Specific Experience: At least 2 years of experience as a Senior Officer, Principal Officer, Team Leader, or in a related supervisory position.
Location: Based in Addis Ababa, Ethiopia.
Added Advantage: Knowledge of Interest-Free Banking (IFB) and AI; proficiency in more than one local language.

Main Responsibilities

Lead and manage customer experience and compliance management operations across the organization.
Develop and implement strategies to improve customer satisfaction, service delivery, and retention.
Monitor customer feedback and service quality indicators to identify areas for improvement.
Ensure effective handling and resolution of customer complaints within established timelines.
Conduct service quality assessments, compliance reviews, and prepare periodic reports for management.
Ensure adherence to internal policies, regulatory requirements, and customer protection standards.

Core Skills Required

Strategic Leadership: Proven ability to lead teams and manage complex compliance operations.
Analytical Thinking: Strong problem-solving skills with a focus on service quality standards and Economics/Statistics.
Customer Centricity: Professional ability to handle complaints and improve the overall customer journey.
Communication: Excellent interpersonal, report writing, and presentation skills.

📩 How to Apply

Follow these steps to apply for the Customer Experience and Compliance Manager position:

Prepare Documents: Update your CV and prepare copies of your educational credentials and work experience letters.
Submit Application: Ensure your application follows ZamZam Bank’s official portal or physical submission guidelines as specified in their official notice.
Physical Address: ZamZam Bank S.C. Head Office, Addis Ababa, Ethiopia.
Deadline: Ensure submission before May 20, 2026.